Warranty Claims Guidance

We have a full range of great outdoor clothing from some of the top outdoor brands. All our products have been hand-selected by our team of specialists to ensure they are purposely designed to withstand all outdoors activities, including shooting, stalking, country life, hiking and outdoor work. 

Unfortunately manufacturing faults can occur with products, and for these we are happy to raise warranty claims with the brand. 

Warranties do not cover: 

• Self-inflicted damage such as holes because of wear and tear, barbed wire, thorns/bushes, burn holes from sparks and punctures from standing on nails, sharp rocks etc. 

• Material leaks due to holes and/or cracks.

• Damage caused by lack of care or wrong maintenance.

• Peeling textiles.

• Items not raised as faulty when fault occurred. 

• Items modified or repaired by a third person. 

The length of warranty cover also varies between the brands, so please check the brands below and check the date of purchase to the warranty your item still has. If the brand is not below, or if you have any other questions please contact us. 

To raise a claim on your behalf, we need photos of the item in clean condition, clear of any mud and dirt so our suppliers can adequately inspect the product. We require the following photos to raise a claim: 

• A photo of the whole item (if boots/shoes, we need a photo of the pair plus a photo of the soles)

• A close-up of the fault(s) 

• A photo of the item label, which clearly shows any product codes/manufacturing information.

Any care information is also helpful for the claim. This includes storage, plus frequency of cleaning and maintenance. Further care information can be found at the bottom of this page. 

Please send this information through to our customer service team at info@ardmoor.co.uk or call us on 01620 671 480 if you have any queries. 

 

Care Guidance 

Clothing

Keeping your kit clean is essential to avoid a deterioration in its performance. Most modern country sports clothing features a waterproof and/or breathable membrane which, if not cared for correctly, can get damaged and severely reduce the effectiveness of your clothing items, making for a miserable day out on the hill.

A lot of our outdoor clothing range is created using some of the most advanced fabric technologies on the market, so treating your clothing with care is important if you want it to last.

Different items of clothing have different washing instructions due to the materials used. Please ensure the washing instructions are checked before washing. This usually involves avoiding any softeners or harsh chemicals. 

For waterproof items please note that overtime washing and continuous wear will reduce how waterproof the item is. We would recommend reproofing the item every 3-4 months if worn frequently in all weather conditions. 

As for drying your clothing, we recommend hanging away from direct heat. So, no radiators, airing cupboards or over hot pipes – let the item of clothing dry slowly and naturally for the best results.

For care tips for certain brands, check out our ArdMoor blogs. 

 

Footwear

Most brands have products for the care and protection of your footwear to help prolong their lifespan. Please look out for care guides within packaging and check online before wear. 

Here are some of the main tips to be used whilst caring for your footwear:

• Remove using a boot jack

• Store in a well ventilated area

• If wet, then dry naturally, at room temperature, away from sunlight or a direct heat source (radiator, fire etc.). Accelerated drying can cause drying and cracking of the material.

• Remove dirt with a clean damp cloth or a soft brush.

• Avoid wearing everyday as humidity and bacteria from feet can build up over time cause linings to deteriorate. 

• Use a rubber, leather, waterproof care spray and conditioner. Different brands offer products suitable to their footwear and type of material used. 

A footwear tip for when linings get wet is to loosely stuff them with newspaper and allow them to dry naturally, away from direct sunlight or near heat. This will help soak up moisture. 

Leather care: 

After wear, remove dirt with a clean damp cloth or a dry soft brush (suede leather) then allow to dry naturally in a well ventilated area at room temperature. Drying next to heat or direct sunlight can cause the leather to become dry and crack. Conditioners can then be used and again, allow to dry naturally. 

Depending on the type of leather (suede, nubuck, smooth etc) there are different products to condition and keep the leather supple. This includes conditioning sprays and creams, polish, and waterproof protector sprays. Please check what type of leather treatments are suitable for your item and patch test any products used on the leather before full use. 

Rubber care: 

Rubber is a natural material made from tree sap and crude oil. Although tough, it does require care. If not cared for the rubber can be organically broken down by chemicals, fertilisers, oil and animal waste. By removing dirt with a clean, damp cloth, drying naturally, and using a rubber protector spray and conditioner, this will help prolong the durability of the rubber and prevent cracking/leaks. 

For care tips for certain brands, check out our ArdMoor blogs.

Aigle

24 month manufacturing warranty cover from date of purchase. 

Boots must be returned for inspection for claims raised. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 24 month warranty is applied. 

Ariat

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Bisley

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Blundstone

No set warranty cover period as depends on extent of wear.

Crispi

12 month manufacturing warranty cover from date of purchase. 

In applicable cases boots will be returned and repaired by Crispi. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Deerhunter

12 month manufacturing warranty cover from date of purchase, however, some items have an extended warranty. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.  

Dubarry

12 month manufacturing warranty cover from date of purchase. 

Dubarry will likely request for the item to be returned for inspection.

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.  

Dublin

No fixed warranty period due to the variety of uses for the boots. 

Extremities

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Fort

6 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 6 month warranty is applied. 

Gateway1

24 month manufacturing warranty cover from date of purchase. 

Gateway1 will likely request for the item to be returned for inspection.

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 24 month warranty is applied. 

Grubs

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Harkila

24 month manufacturing warranty cover from date of purchase. 

Signing up to Harkila’s Pro Hunter Society directly, provides an additional 36 month warranty. This can be done via: https://harkila.com/en-gb/hphs-terms-and-conditions. Claims within the extended warranty period must be raised directly with Harkila, not via ArdMoor. 

Helly Hansen

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.

Hoggs of Fife

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied. 

Jack Pyke

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.

Muck Boots

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.

Orca Bay

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.

Skellerup

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.

Zamberlan 

12 month manufacturing warranty cover from date of purchase. 

If the claim is accepted and replacement issued, the replacement's warranty cover period is only carried from the original purchase date; no new 12 month warranty is applied.