ArdMoor Ltd (referred to in this policy as “ArdMoor”, “we”, “our”, “us”) is registered in Scotland at ArdMoor Ltd, Registered Office Cavalry Park, Kingsmeadows Road, Peebles, EH45 9BU and operating from The Granary, Kingston, North Berwick, East Lothian. EH39 5LT

We may collect the following information from you when you communicate with us or fill in forms on our website such as when you make a purchase or when you register for information:-

• Your name and contact information including email, billing and postal address and your telephone number.
• Your billing and marketing preferences in order to tailor our communications to you.
• Details of your contact and purchase
• Transaction information

When you visit our website, we may collect information about the resources that you access including, but not limited to, traffic data, location data, web logs and other communication data. Examples of this data can include the pages and products you viewed and for how long, the address that your computer uses to connect to the internet and the type of device you used to visit our site. We use cookies to collect this data and for more information on how we use them, please see our Cookie Policy.

We use Microsoft Clarity in order to better understand our users’ needs and to optimize this service and experience. Microsoft Clarity is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Microsoft Clarity uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Microsoft Clarity stores this information on our behalf in a pseudonymized user profile. Microsoft Clarity is contractually forbidden to sell any of the data collected on our behalf.

1. Delivery. In order to fulfil our promised delivery and contract to you, we will need to supply your delivery address, phone number and email address to our chosen courier for your delivery. They will only use it for the purposes of delivering your goods.
2. Marketing via Email. At every interaction point you will have the choice to opt out of marketing messages if you wish to do so. This will be actioned immediately upon your request.
3. Research and Analysis. It’s important we listen to our customers through their feedback in order to allow us to develop the ArdMoor proposition to deliver better service and products. We use a company called Trustpilot to gather independent reviews of both our service and our products and you can choose whether to do so or not.
4. Payment Details. We don’t store your payment details and we use PayPal’s payment system to provide a fully secure payment portal. For further information on our secure payment system please see our Secure Payment Policy
5. Cookies and browsing behaviour. This helps us to both improve the online experience and give you the best possible shopping experience. We do also use this to show you adverts online in a discreet and unintrusive way and to protect certain pages on our website from bots using reCAPTCHA. For more information on cookies, please see our Cookie Policy

When we use third party service providers, we only disclose the personal information that is absolutely necessary to deliver the service to you and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes. However, we may also disclose your personal information to third parties:

• Where we are legally required to disclose your information
• To assist fraud protection and minimise credit risk
• In the event of our business being sold.

1. We will never sell it to any third party
2. We will never leave it unprotected
3. We will never ignore your wishes.

You are not automatically opted in to receive our marketing. You have the choice to opt in when you sign up to our newsletters, make a purchase or register for an account with us. Having done so, at every interaction point, you will have the opportunity to change your preferences. You may change your opt in status at any time through your relationship with us either by utilising your account option online or by clicking the unsubscribe link in any email your receive from us.

Your information will always be held within the parameters of the European Economic Area excepting:

1. Those occasions where a delivery address is needed to be given for the purposes of delivery to an address outwith the EEA.
2. We use Active Campaign as our email marketing tool and their database may be stored outside the EEA but will always be held securely and confidentially.

We do need to maintain your information for a certain period of time to provide customer support, purchase history, manage warranties and prevent fraud and analytics.

We will maintain these records for the following timescales:-

1. Cookie and browsing behaviour – 30 days
2. Email sign ups where no purchase has been made – 2 Years
3. Purchases – we will maintain order information for 7 years since last purchase.

You have the right to stop receiving direct marketing messages at any time as detailed under the “How do our Marketing Opt Ins Work?” section above.

You have the right to the correction of any of your records.

You have the right to access your records at any time.

You have the right to have your records anonymised at any time.

You have the right to request that we provide your details to you or any other service provider.

You have the right to complain to your countries data protection regulator.

You have the right to restrict the profiling of your data.

If you wish us to help you with any of the above rights, please email info@ardmoor.co.uk

You have the right to request a copy of the information we hold about you and to ask us to confirm how we use your information. If the information we hold about you is not accurate, complete and up to date, you may request that we correct this information.

Please put your request to access your information in writing to our Managing Director at the address given below. It is helpful if you could explain what particular records you are seeking, but you do not have to say. You will need to provide two forms of identification being a current passport (the page with your personal details), driving licence, birth certificate, utility bill from the last three months, current vehicle registration document, bank statement from the last 3 months or a rent book from the last 3 months. We don’t store this identification but it is needed solely to verify the requestors identity.

In certain circumstances you can ask for the data we hold about you to be erased from our records or transferred to another organisation. Where certain conditions apply, you have the right to ask us to restrict the processing of your personal information. You also have the right to object to certain types of processing such as direct marketing, automated processing or profiling.

If you would like further information about your rights or wish to exercise them, please write to our Managing Director – Anthony Stodart. If we are unable to fulfil your request for any reason, we will provide you with a reason as to why we can’t.

If you are not happy with the way we have handled your data and are unable to resolve the issue with us personally then you have the right to lodge a complaint with the Information Commissioner’s Office, the UK’s independent authority for privacy matters.

The online digital world is rapidly changing and always evolving. In order to maintain a competitive, customer focussed business, we may from time to time make amends to this page. If we make significant changes then we promise to notify you so that you are able to review and amend your consent as required.

For data specific queries, please email Anthony Stodart, our Managing Director
For all other enquiries:

Call us: 01620 671480

Email us: info@ardmoor.co.uk

Write to us: ArdMoor Ltd, The Granary, Kingston, East Lothian EH39 5LT